This way to exceptional (and scalable) social customer care
Build better connections when it matters most with Sparkcentral by Hootsuite’s social customer service solution.
Meet your customers where they already are
Manage every interaction from one place
View all your customer conversations from a unified dashboard in Sparkcentral, with over a dozen product integrations—including WhatsApp Business, social media, live chat, SMS, and more.
Resolve problems faster
Improve response times while still delivering the natural and empathetic responses your customers expect by automating, prioritizing, and triaging conversations across multiple channels in real-time.
Get a full view of your customers
Easily integrate your CRM and contact center data platforms so your teams have all the context they need to provide seamless and personal customer service.
Work smarter as you scale
Improve performance with real-time productivity and engagement reporting that lets you track and measure your team’s success, so you can be dynamic and efficient even as you grow.